We are Information Technology Services
The University of Idaho ITS department is the partner of choice for technology requests and solutions on campus. We strive to provide the very best in enterprisewide technological solutions for students, faulty, staff and retirees at the University of Idaho and to be your partner for technology advancement and innovation. We want to work with you.
View our Organizational Chart: [PDF Download]
The ITS Help Desk exists as the primary, central point of contact for any technology assistance you may require as a student, faculty or staff member at the University of Idaho. The Help Desk, staffed by friendly, knowledgeable technicians, is ready to offer support on topics ranging from internet connectivity, file and web services, account and password and any other issues you may have.
The Help Desk is located in the Teaching and Learning Center, room 128 overlooking the commons. It can also be reached via email at firstname.lastname@example.org and by phone at 208-885-4357.
ITS Administrative Operations perform fiscal oversight for ITS, including budget development and reporting, contract management, policy development and billing for ITS cost recovery services.
ITS Classroom Technology Services is the go-to solution for technology in the classroom, providing programs and training on classroom hardware, as well as managing and maintaining the technology equipment in classrooms around campus.
The Enterprise Applications helps match departments with real business problems to the appropriate technology, which will help increase productivity and efficiency.
ITS Infrastructure Services oversee the design and operation of statewide university network, design and operation of centralized naming services, including DNS and DHCP, and centralized network security services.
Telephone Services include the Installation and Moves, Adds and Changes of Telecommunication Services.
The ITS Security department can assist in the recovery of lost or stolen laptops or other electronic devices, provides protection for devices on the UI network and promotes security awareness and education.
ITS Student Computing Labs is working for you to provide the very best hardware and software in the 28 computer labs designated for student on the University of Idaho campus as well as maintain the computing lab printers and server storage.
In addition to managing campuswide computer labs, SCL provides state-of-the-art virtual software support through VLab, which provides specialized software to students at no extra cost.
Technical Support Services, also called OnSite, provides fee-based professional IT service to faculty and staff at the University of Idaho, providing service such as in-office computer support, installation of new hardware and software and emergency troubleshooting.
The Vandal Card Office is the service that provides you with your official University of Idaho ID, otherwise known as your Vandal Card. It provides access to numerous events, facilities and buildings. Get yours at our office today.
ITS, with the assistance of the Provost’s Office, has contracted with a video bridging service to create Video Collaboration Services, free of charge, for academic and administrative use. This includes Video Bridging Services, Non-Moscow Video Conferencing, Classroom Technology and Skype for Business.