Airbill FAQ

  • 1. Sender Information
    Enter your shipping information. This includes the address you are shipping from, your name, your phone number and your FedEx account number. If you need a FedEx account number, register for one now.
  • 2. Internal Billing Reference - Budget Number

    You must assign a Budget number as the Internal Billing Reference. After the budget number, you may assign any internal numbers or codes up to 24 characters.

  • 3. Recipient Information
    Complete the details for your shipping destination. This includes recipient name, address and phone number. FedEx cannot deliver to P.O. boxes or to P.O. box ZIP codes in the U.S., including U.S. military P.O. box addresses such as APO and FPO.

    Note: If you would like us to hold the shipment at a FedEx location for pickup, select the appropriate Hold at FedEx Location option box in the Special Handling section, and enter the FedEx location on the address line of the Recipient Information section. Addresses are available at our drop-off locator.
  • 4. Service
    Indicate which service you are using. If no service is marked, we will send your shipment via FedEx Priority Overnight® (if you're shipping packages) or FedEx 1Day® Freight (if you're shipping freight).
  • 5. Packaging

    Indicate the FedEx Express packaging you are using, or mark "other" if you are using your own packaging.

  • 6. Special Handling
    Mark "Yes" or "No" to indicate whether your shipment contains dangerous goods. If "Yes, as per attached Shipper’s Declaration," include three copies of a Shipper’s Declaration for Dangerous Goods. Dangerous goods (including dry ice) cannot be shipped in FedEx® packaging or placed in a FedEx Express® Drop Box.

    This is also where you can choose other special handling options including Hold at FedEx Location or Saturday service (when applicable).

    Note: If you would like us to hold the shipment at a FedEx location for pickup, select the appropriate Hold at FedEx Location option box, and enter the FedEx location address on the address line of the Recipient Information section. Addresses are available at our drop-off locator.
  • 7. Payment
    Bill To: If billing to sender, recipient or third party, include the payer's FedEx account number.

    Credit Card: If paying by credit card, write the credit card number and expiration date. FedEx accepts American Express®, Carte Blanche®, Diners Club®, Discover Card®, MasterCard®, Optima® and Visa®.

    Cash: If paying by cash or check, payment is requested at time of shipment.
  • 8. Residential Delivery Signature Options
    Select from these options: No Signature Required, Direct Signature or Indirect Signature. Click here for more information on FedEx® Delivery Signature Options.