The Business Process Center encompasses two classes:
In the Quality Management class
, students gain experience in management and control of a process to help improve output by reducing non-value added time, scrap, and rework.
In the Systems and Simulations class
, processes are simulated to determine how to improve resource use, lower process costs, and/or increase throughput.
BUS 456 - Quality Management:
As a member of a process-management team, students examine firm culture and compare it to the best practices of Total Quality Management, Six Sigma, and Lean Production. Then students develop a process-policy for the actual company that includes the following:
- Purpose of the process, expected output, and interactions with other processes
- Process flow diagram
- Methods of controlling the process in real time
- How an input, output, and/or contextual condition should be measured
- How to display the measures
- How to respond to a given measure
- With whom to communicate the state of a process in identifying the recession of communications
- How to ensure that the control process they develop is controlling the process question
BUS 439 - Systems and Simulation:
The class project focuses on any process that displays variability in input, processing, and output. Student teams simulate a process and, from the information provided from the simulation, determine improvements. Students then explore the costs and benefits from a selected improvement. They report their findings and recommendations to executives of the partner firms in a firm setting.
Degrees associated with the program: Operations Management
and Mechanical Engineering
(students may substitute their senior design).