Contact Info.

Scott Melten, Ph.D.
Faculty Advisor,
Department of Business Head, &
Associate Professor
Phone: (208) 885-5480
Email: metlen@uidaho.edu
Office: ALB: 225A

Mailing Address:
875 Perimeter Drive MS3161
Moscow, Idaho 83844-3161



The Business Process Center encompasses two classes:

In the Quality Management class, students gain experience in management and control of a process to help improve output by reducing non-value added time, scrap, and rework.

In the Systems and Simulations class, processes are simulated to determine how to improve resource use, lower process costs, and/or increase throughput.

BUS 456 - Quality Management:

As a member of a process-management team, students examine firm culture and compare it to the best practices of Total Quality Management, Six Sigma, and Lean Production. Then students develop a process-policy for the actual company that includes the following:
  1. Purpose of the process, expected output, and interactions with other processes
  2. Process flow diagram
  3. Methods of controlling the process in real time
  4. How an input, output, and/or contextual condition should be measured
  5. How to display the measures
  6. How to respond to a given measure
  7. With whom to communicate the state of a process in identifying the recession of communications
  8. How to ensure that the control process they develop is controlling the process question

BUS 439 - Systems and Simulation:

The class project focuses on any process that displays variability in input, processing, and output. Student teams simulate a process and, from the information provided from the simulation, determine improvements. Students then explore the costs and benefits from a selected improvement. They report their findings and recommendations to executives of the partner firms in a firm setting.

Degrees associated with the program: Operations Management and Mechanical Engineering (students may substitute their senior design).