Business Technologies Services Catalog

Department Location:

Wallace Residence Center Room 204
1080 W 6^th Street
Moscow, Idaho 83843

Campus Zip Code - 1205

Phone:

(208) 885-5507  Fax: (208) 885-6606

Email:

For Service Ticket Requests:      axs-support@uidaho.edu
For other queries:                      auxit@uidaho.edu

Users:

Departments of Auxiliary Services and Parking and Transportation Services on the University of Idaho Campus.

Students living on campus with University Housing are provided with Help Desk Services only.

Service Hours:

We provide these services during regular working hours Monday through Friday from 8am to 5pm. These services will also be provided on an on call basis, after hours and on weekends for items deemed as “emergency” (up to 1 hour response time) or with advanced notice for special event needs.

Exclusions:

Customer Procedures for starting, changing or ending service:

We are unable to provide component level repairs on any device. Maintenance support for printers is limited to actual setup of the device on the network, troubleshooting and use problems. We are unable to provide actual repair work on printers.

All requests for service must have an associated Service Ticket created.

Customer can submit Service Ticket requests by simply calling the Business Technologies Helpdesk, 885-5507, by sending an email to the Help Desk at
axs-support@uidaho.edu or by stopping by the Helpdesk office in the Wallace Residence Center.

Charges:

Departments pay annual support costs through Auxiliary Services. No additional charges apply. Licensing fees for software or hardware repair done out-of-warranty and new equipment purchases must be paid by the requesting department. Travel expenses associated with offsite support will be paid for by the requesting department.

Students are provided with Help Desk Support at no charge.