January 11, 2010 (rewrite)
A. General. ITS-MIS (Information Technology Services and Management Information Systems), in partnership with the Functional Systems Support Group (FSSG), administers and maintains enterprise-level administrative systems. These systems support a wide range of activities and users across campus. For more information on specific supported applications please go to the following home page: Management Information Systems.
A-1. "Current" Administrative Systems. Obtain the background information on the "current" administrative application. If the information is not available in the user’s manual for the application system, contact the owning department for each system. (i.e., Registrar for student records, Business System and Accounting Services (BSAS) for financial information, etc.) [ed. 7-10]
B-1. New Administrative Applications. Prior to initiating any action to implement a new administrative system, contact the MIS Manager for details on how to proceed.
B-2. Modifying an Existing Production Program. Contact the appropriate module leader for the application or application module. A list of module leaders for support applications can be obtained from the Management Information Systems home page. This individual is responsible for determining the modification requirements and coordinating the development of those changes. ITS-MIS is responsible for implementing any changes to the production system.
B-3. Error Resolution. The primary contact for issues related to supported administrative systems is the appropriate module leader. Contact the MIS Manager (MIS Email) if problems persist after reasonable attempts have been made at resolution.