How do I reset/change my NetID password?
If you get the error "The email address or password is incorrect," you may need to reset your NetID password
. This page will accept an expired password. Once logged in, select the "Change Passwords" menu item.
How do I reset my password if I cannot remember my old NetID password?
If you do not know your previous NetID password, you can select the option to reset a forgotten password on the main login page
. This will require that you receive a code at an email address or phone number associated with your student information. If you do not have access to a previous email address or phone number, you will need to contact the UI Help Desk to set your account to have the ability to use the option for resetting a forgotten password. This temporary setting on your account will be valid for 24 hours. Please be sure to update your security profile to include at least three questions and one verified contact.
I am locked out of my email and BbLearn. What can I do?
When attempting to log into VandalMail
, if you do not see the words "University of Idaho Sign-In," you will need to delete email bookmarks and clear your browser cache by following the instructions in the YouTube video listed below under Additional Resources.
Who do I contact if I need further assistance with my student accounts?
Email the UI Help Desk
. To speak with a Technical Support Representative call (208) 885-HELP (4357). Visit the Help Desk
website for office hours. A list of Helpdesk tutorials are also listed under the "Additional Resources" drop down.